Refund & Cancellation Policy

Last updated: 24 July 2026

This policy explains when a refund is and is not available for purchases made on PythonBoyz. Please read it before buying.

1. Nature of our products

We sell digital downloadable study material. Once a purchase is completed, the material becomes immediately available for download. Because digital files cannot be "returned" once accessed, all sales are generally final.

2. When we DO issue a refund

We will refund you in full in these situations:

• Duplicate payment — you were charged more than once for the same product due to a technical error.
• Payment taken but access not granted — your payment succeeded but the product never appeared in your account, and we are unable to fix the access issue.
• Wrong or corrupt file — the file delivered is materially different from what was described, or is damaged and we cannot supply a working replacement.

3. When we do NOT issue a refund

• You changed your mind after downloading the material.
• You bought the wrong product by mistake but have already downloaded it.
• You did not achieve a particular exam result, interview outcome, or placement. Our material is educational and no outcome is guaranteed.
• You are unable to open the file due to your own device or software limitations, where the file itself is valid.
• Your account was suspended for breaching our Terms & Conditions.

4. Delivery of digital products

All products are delivered digitally. On successful payment, the material is made available for download in your account under "My Orders", usually within a few minutes. No physical item is shipped. If your purchase does not appear within 30 minutes, email us at pythonboyz.team@gmail.com and we will resolve it.

5. Cancellation

Orders are fulfilled instantly, so an order cannot be cancelled once payment is complete. If a payment fails or is abandoned at checkout, no amount is captured and there is nothing to cancel.

6. How to request a refund

Email pythonboyz.team@gmail.com within 7 days of the purchase with:

• The email address used for the purchase
• The order ID or Razorpay payment ID
• A short description of the problem

We aim to respond within 2 business days.

7. Refund timeline

If a refund is approved, it is processed to the original payment method via Razorpay. The amount typically reflects in your account within 5–7 business days, depending on your bank or card issuer.

8. Contact

Refund questions: pythonboyz.team@gmail.com. See our Contact page for other ways to reach us.